Return & Refund Policy

Return window

Return or damage requests must be raised within 24 hours of delivery. Requests after this window may not be accepted.

Damaged, defective or incorrect items

If your item arrives damaged, defective or different from what you confirmed, we will offer a replacement or refund after review.

Personalized items

Personalized items are made just for you, so they cannot be returned for change of mind. This does not apply to items that are damaged, defective or made incorrectly by us.

What to send us

Within 24 hours of delivery, share clear photos of the item and packaging and your order details on WhatsApp or through the contact form.

Return shipping

If a return is needed because of our mistake, we will arrange or guide you on return shipping at no extra cost to you.

Refunds

Approved refunds are sent back to the same payment method or account you used, within 4–7 working days of approval. For Cash on Delivery orders, we will refund to a bank account or UPI ID you share with us.

Your rights

Nothing in this policy limits the rights you have under applicable law.

Contact us

Questions about this policy? Write to us, email legal@hopefulsstore.in or WhatsApp/call +91 96224 92649.

Hopefuls Store, near Higher Secondary School, Maidanpora, Lolab, Kupwara 193223, Kashmir, India